Introduction

Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.

Learning Objectives

• You will be able to recognize types of conflict
• You will be able to identify casual workplace irritations
• You will be able to discuss the role of emotional intelligence in conflict
• You will be able to identify conflict at different levels in the organization
• You will learn a simple method to resolve workplace conflict

Areas Covered In The Webinar

Getting to the Root of the Problem

• Task Disputes
• Relationship Disputes

Types of Conflict

•  Sexual, Racial and Ethnic Harassment
•  Workplace Bullying
•  Personality Clashes
•  Power Struggles
•  Other Forms of Harassment

Casual Workplace Irritations

•  Blips vs. Clashes
•  Using Natural Biological Tendencies to Resolve Conflict
•  Using Time to Work It out
•  Eliminating Power Plays
•  Managerial Intervention

Evaluating Conflict

•  Cost of Conflict
•  Productivity
•  Absenteeism
•  Turnover
•  Morale

The Role of Emotional Intelligence

• Recognizing One's Own Feelings
• Recognizing Others' Feelings
• Empathy
• Self-Control

Confronting Employees

• Accountability Conversations
• Active Listening
• Giving Voice to Those in Conflict
• Brainstorming Solutions
• Reality Checks

Team Building Exercises

• Appealing to the Greater Good
•  Showing Interdependence
• Empowering Teams

Different Levels of Organizational Conflict

• Interpersonal Conflict
• Inter departmental Conflict
• Interdepartmental Conflict  

Common Issues in Organizational Conflict

• Employee Needs
• Decision Making Techniques
• Silo Effect

Who Will Benefit

• Supervisors
• Team Leaders
• Business owners and managers
• Presidents and Vice Presidents of organizations
• Human Resource managers and others with management responsibilities , and administrative assistants.