There are people that seem to create roadblocks to our personal success. You cannot change others, you can only adapt, and change your own approach to dealing with these people, and these situations.

In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence for dealing with those individuals and prepare for any response.

According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.

Learning Objectives

This session shows you how to deal with the event, the situation, not the person.  Position yourself as a cooperator, not a competitor, working together, not against each other.

Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.

Area Covered In The Webinar

  • Understand the people in your life
  • Why they appear to be difficult?
  • Why Bother – Reasons to Deal with this situation
  • How does personality conflict contribute to the situation?
  • Know how to communicate with difficult people
  • What are some challenging behaviours
  • Conflict Management techniques to choose from
  • Stress reducing techniques that work
  • Creating an action plan for immediate action

Why should you attend?

If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.

Who Will Benefit

  • Managers
  • Team leaders
  • Project managers
  • HR professionals (This session applies to all industries)


On Demand

Daniel Fay is Managing Director for BrenDaniel Productions Corp. Dan provides organizations around the world with a framework for business management and executive excellence. Dan has conducted progr Know More

Daniel Fay