Introduction

Larry approaches the issue of accountability from three perspectives:

1. Creating a POSITIVE environment where everyone WANTS to do their very best. Research has shown that when employees are happy, they are more likely to behave accountably. 

2. Clarifying expectations so everyone knows what represents success. Research has also shown that when managers complain about employees not behaving accountably, the cause can often be traced to the failure to adequately communicate expectations around accountability. Larry will share his Accountability Pyramid Model as a way for managers to make sure that what they expect is clearly communicated.

3. Turning around those who insist on not taking responsibility. Managers often allow unaccountable behavior to continue until it becomes a habit. Larry will share his Conversational Roadmap to help managers turn this trend around.

Areas Covered In The Webinar

Takeaways include:

• Three techniques for instilling in employees a sense of ownership for their jobs.
• A conversational road map for tough conversations with non-performers.
• Five strategies for changing the culture to be more accountable.
• An approach to giving feedback that changes behavior and gets results.
• How to keep employees from shifting their work back on to you.
• A key indicator that tells you when to let an employee go.

Why should you attend?

Because not everyone in the workplace operates at the same level of accountability that you would like. This webinar will give you the tools to get everyone on the same page and willing to take responsibility to complete their jobs and then go beyond what is expected of them.

Who Will Benefit

Anyone who wishes to improve the accountability of those he or she manages