Introduction

Managing other people is never easy, but some employees make it particularly difficult. When an employee's toxic behavior is not addressed properly, other team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviors. No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience.

Learning Objectives

• An organization can be considered toxic if it is ineffective as well as destructive to its employees  
• Toxic cultures decrease the ability to problem-solve, effectively communicate, and collaborate, and increase the risk of mental health issues.  
• Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture. Toxic workplaces breed toxic employees and toxic employees breed a toxic workplace. 
• Leaders strongly influence the mood, attitudes, and performance of their team 
• Leaders who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to ignore toxic behaviours will struggle to be productive, service their customers, and be competitive. 
• Recognize the signs of typical toxic behaviours and discover how to move those conversations forward 
• Identify and control the impact of toxic behaviours so that you can keep the situation from escalating further. 
• Know how to act, not react, in resolving toxic situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team.  

Why should you attend?

How you and your team effectively deal with toxic team members can mean the difference between having a negative, drama-filled workplace, and an engaged, collaborative, and productive organization.   

Under stress and surrounded by uncertainty, some members of our team become negative and resistant and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their toxic behaviours.   

Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing toxic employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel toxic employees in order to improve their behavior.  

Who Will Benefit

Anyone with Managerial or Leadership Responsibility