Introduction

Upon completion of this workshop, attendees should be able to:

• Follow an effective structure for setting up tough conversations
• Describe the three emotional responses when people are triggered
• Manage a difficult conversation and stay aware of their emotions when they are in the middle of one

Areas Covered In The Webinar

• Emotional intelligence
• Hard conversations structure
• Managing frustration and “triggers”

Why should you attend?

So many people avoid having tough conversations with others because they fear how others may react.  As Brene Brown says “Clear is kind, unclear is unkind.  Stop avoiding conversations that need to be had because you feel you’re being kind.”  In this workshop we will review a structure and things people can do to have productive conversations with others when there is a mismatch between what was expected and what was experienced.  We will also explore the brain responses and emotional implications of handling emotion-laden conversations.

Who Will Benefit

• HR Professionals
• Managers