Introduction

In order to be effective in getting what you want and need, how you communicate both verbally and non-verbally will matter a great deal. Assertiveness is neither aggression, nor passivity/docility. It is the art of clearly stating what you want and need in a congruent manner. This course offers several examples of what to do, how to do it and what not to do. It also deals with common workplace problems and shows how assertiveness increases your chances of successful decisions, negotiations and conflict resolution.

Learning Objectives

Definitions

Examples of Assertiveness Language

Body Language

Cultural and Style Differences

Feedback on Behavior not the Person

Negotiation

Summary and Conclusions – things to remember

Why should you attend?

Participants will explore styles of communication, cultural differences, body language, and differences in style. They will recognize the importance of being congruent in their own presentation and discover techniques for effectively responding to those who do not comply with their requests. Participants will understand how assertive communication increases the chances for a win/win negotiation and why that is of value.

People from all over the world are working together and need to be effectively managed. Superbly skilled technical people are often promoted into management without “soft-skill” training or experience. Assertiveness is a very important aspect of communication especially for management at all levels.

Who Will Benefit

HR Professionals

CEO

Senior Vice President

Vice President

Executive Director

Managing Director

Regional Vice President

Area Supervisor

Managers

Project Managers

Operation Managers and Supervisors

Team Leaders