Introduction

Today’s always on, TNT – Time-Numbers-Technology/Transition –  Driven & Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for:

Disarming power struggles by asking trust-building, “good questions” and

Providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor

Understand the difference between “acknowledgement” and “agreement” and lyrically disarm or emotionally detach from “Yes, butters” and self-centered types. Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict; and learn how to engage in collaborative conflict resolution.  Learn how to appropriately and strategically use humor to disarm pressure packed situations.

Learning Objectives

Grasp the anger trigger dynamics – “The Four Angry “I”s

Discover the Stress Doc's "Four Faces of Anger Model": whether anger is constructive or destructive, purposeful or spontaneous

Take an Assertiveness Assessment Test; identify your assertive "hot spots"

Understand the constructive-destructive difference between assertive “I”s and blaming “You" messages; practice

Engage in mind exercises that provide tools for disarming critical aggressors; understand the array of emotional responses or reactions to feedback

Learn to disarm “Yes, butters” and “passive-aggressors”

Discover the five Thomas-Kilmann Conflict Styles in workplace conflict situations; grasp the paradoxical power of collaboration and consensus

Recognize attributional bias and discover an IDEAL Model for disarming conflict

Why should you attend?

As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture. This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive. It is for anyone interested in preventing unspoken or unaddressed anger to spiral in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.