Introduction

Making the Transition from Staff Member to Supervisor

Management Skills for New Supervisors

Confronting the Tough Stuff: Managing “Difficult” People

New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.

You will learn the skills you need to plan, prioritize and execute effectively each and every day.  Putting into practice both the “hard stuff” and soft stuff” will help you meet new challenges with increased confidence, respect and power.

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.

Learning Objectives

Setting Yourself up for Success

Understanding your new role as a supervisor 

Making a change or letting go: Working with the three phases of change 

Recognizing common challenges and pitfalls to avoid 

Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers

Motivating Others

Understanding what motivation is

Understanding what motivates each and every one of your direct reports

Creating Performance Plans and Professional Development Plans which address individual motivation

Managing Employee Performance

Setting SMART goals for yourself and others 

Using a five-step model to train your employees 

Giving and receiving supportive and corrective feedback

Managing Up

Understanding and adapting to your manager’s style

Anticipating your manager’s needs and fulfilling them

Developing the best possible relationship with your manager

Communication Skills

Demonstrating active listening to show understanding and check content

Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching

Demonstrating giving and receiving feedback constructively

Assessing your own strengths and development needs as a coach

Asking questions that increase employees’ self-awareness and accountability

Delegating Effectively

Creating a plan for delegation and using this process to assign key tasks 

Overcoming your fears of turning over responsibility and authority

Handling Conflict with Ease 

Knowing your conflict-handling styles 

Developing the right conflict approach for each individual and situation

Managing Your Time

Applying the time priority model to workplace tasks 

Managing and protecting your time to get more of the right things done

Areas Covered In The Webinar

Why should you attend?

By participating, you will be able to more effectively:

Understand how to approach an intact team as their new supervisor

Develop your own management game plan

Motivate your direct reports 

Coach for improved performance

Think and act strategically

Plan and prioritize your time

Handle difficult conversations

Listen actively and effectively

Create a motivational environment using feedback and reinforcement to guide and motivate behavior 

Effectively deal with “difficult” people

Would you like to gain and build confidence in your ability to manage effectively?

What about your ability to motivate others who previously were your peers?

How about learning a management game plan?

Would you like your team to improve performance?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!